JCAM Health Privacy Policy

Introduction

JCAM Health ("we," "us," or "our") is committed to protecting the privacy and security of our patients' personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at www.jcamhealth.com or use our services, including our online consultation process.

Information We Collect

We collect the following types of personal information:

• Name, address, email address, telephone number
• Date of birth and demographic information
• Medical history and health information
• Payment information
• Photos submitted for consultation or treatment purposes
• Communications between you and our staff

How We Use Your Information

We use your information for the following purposes:

• Provide medical services and consultations
• Communicate with you about appointments, treatments, and follow-ups
• Process payments
• Improve our services and website
• Comply with legal and regulatory requirements
• Respond to your inquiries
• With your explicit consent, for marketing communications

Photo Privacy and Usage

We take the privacy of your medical photos very seriously:

• Photos sent via WhatsApp or other platforms for consultation purposes are stored securely in your confidential medical record
• We will NEVER share, publish, or use your photos for marketing, social media, educational purposes, or any other reason without your explicit consent
• If we wish to use your photos for case studies, before/after examples, or educational purposes, we will always request your specific permission in advance
• You have the right to deny such requests without any impact on the quality of care you receive
• You may request deletion of your photos at any time

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure electronic medical record systems
• Staff training on privacy and security practices
• Limited access to personal information on a need-to-know basis

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• To trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential
• To comply with legal requirements, court orders, or legal process
• To protect our rights, property, or safety, or the rights, property, or safety of our patients or others

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date of the most recent revision will appear at the top of this page. We encourage you to review this Privacy Policy periodically.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Jamaica.